Thank you for shopping with Bangladesh Red Crescent Society (BDRCS). We value your satisfaction and want to ensure you have a positive shopping experience.

Returns

• We accept returns within [?] days of delivery.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Certain types of products such as perishable goods, digital downloads, gift cards, and personal care items are non-returnable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original payment method within [? business days].
• Shipping costs are non-refundable, and you will be responsible for paying your own return shipping costs unless the product is defective or the wrong item was sent.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at [email protected].

Contact Us

For more information about our refund policy, please contact us at:
Email: [email protected]
Phone: +88 02 48310188 / +88 02 48310189